Return Policies & FAQS
Return Policy-
We would be happy to help you exchange or return your item(s) for a refund within 14 days of receiving your order!
Start your return Here:
All clearance purchases are final sale.
Shipping Policy- All Lates by Kate products are $5 via USPS to anywhere in U.S.A for all orders unless otherwise noted. All products will leave our warehouse within the time period specified at the time of ordering. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Please note that some product is sold as final sale - no returns will be accepted on those items, with exception for damaged items.
All images, text and information is property of Lates by Kate
FREQUENTLY ASKED QUESTIONS
If you can't find your answer below, don't hesitate to email us at info@latesbykate.com
Q- Can I cancel my order?
A- We know there might be some hesitation after a purchase. As long as your order has not shipped, we are happy to cancel it for you.
Q- How much are shipping rates?
A- All Lates by Kate products are $5 anywhere in the contiguous United States for all orders, unless otherwise noted. All products will leave our warehouse 5 business days unless otherwise noted in the product listing at the time of purchase. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
Q-What happens when my order is returned for undeliverable reasons?
A-There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund you on your original form of payment
Q - How do I track my package?
A - Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new Lates by Kate.
Q - How long will it take to receive my order?
A - We will ship your order within 2-3 business days unless otherwise noted on the product listings. Once it ships it usually takes 3-5 business days to get to you (sometimes more sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse it is out of our hands.
Q - How do I use a discount code?
A - During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply"-- remember, you can only use one discount code at a time.
Q - Can I use more than one discount code on an order?
A - Our system will only allow one discount code to be used on an order.
Q - How do I edit my cart?
A - Click on the cart at the top right of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please Note: sometimes on an iphone or ipad you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q - Who pays for the duty fees and/or taxes on international shipments?
A - Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.
All images, text and information is property of Lates by Kate