Return Policies & FAQS

Return Policy- Lates by Kate will happily exchange any new, unused item for an item of equal or lesser value within 14 days of purchase with a packing slip. A full refund will be issued for an unworn item that is returned within 14 days of purchase with a packing slip.  If a product is defective, it may also be exchanged within 14 days for a replacement product of equal or lesser value.

Customer is responsible for all return shipping charges, with the exception of defective item situations. Please return item and packing slip to:

Lates by Kate

ATTN: RETURNS

14699 S 800 W

Bluffdale, UT 84065

If you have any questions on an exchange, please contact us:

Email: latesbykate@befulfilled.net

Phone: (855) 237-4067

Text Message: (855) 237-4067

Shipping Policy- All Lates by Kate products are $5 via USPS to anywhere in U.S.A for all orders unless otherwise noted. All products will leave our warehouse within the time period specified at the time of ordering.  Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer. 

Please note that some product is sold as final sale - no returns will be accepted on those items, with exception for damaged items.

All images, text and information is property of Lates by Kate

FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at  latesbykate@befulfilled.net or call us (855) 237-4067 Or Send us a text message.

Q- Can I exchange or return an item? (Our most Frequently Asked Question)

A- We are happy to exchange or return your unused item(s) for you within 14 days of your purchase. You are welcome to return your item in its original packaging and packing slip to us at:

Lates by Kate

Attn: RETURNS

14699 S 800 W

Bluffdale, UT 84065

Per our company policy you can either exchange your unused item or return it for store credit and the customer is responsible for all return shipping charges, with the exception of defective item situations. Please write on your packing slip the reason for your return and what you would like us to do for you.

Q- Can I cancel my order?

A- We know there might be some hesitation after a purchase. As long as your order has not shipped, we are happy to cancel it for you.

Q- How much are shipping rates?

A- All Lates by Kate products are $4 via USPS to anywhere in contiguous United States for all orders, unless otherwise noted. All products will leave our warehouse 2-3 business days unless otherwise noted in the product listing at the time of purchase. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

Q-What happens when my order is returned for undeliverable reasons?

A-There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically refund you on your original form of payment

Q - How do I track my package?

A - Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new Lates by Kate.

Q - How long will it take to receive my order?

A - We will ship your order within 2-3 business days unless otherwise noted on the product listings. Once it ships it usually takes 3-5 business days to get to you (sometimes more sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse it is out of our hands.

Q - How do I use a discount code?

A - During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply"-- remember, you can only use one discount code at a time.

Q - Can I use more than one discount code on an order?

A - Our system will only allow one discount code to be used on an order.

Q - How do I edit my cart?

A - Click on the cart at the top right of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please Note: sometimes on an iphone or ipad you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

Q - Who pays for the duty fees and/or taxes on international shipments?

A - Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.

All images, text and information is property of Lates by Kate